Returns and Refunds

Right of withdrawal
‍1.1 Pursuant to Article 52 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014, the Customer may withdraw from the purchase contract for any reason, without the need to provide justification and without any penalty, within 14 (fourteen) working days from the date of receipt of the products.

1.2 To exercise the right of withdrawal, the customer is required, within the indicated terms, to inform Packtin srl of their decision to withdraw from the contract through an explicit declaration, for example, a letter sent by email or post.
For this purpose, it is possible, but not mandatory, to use the Standard Withdrawal Form downloadable from the dedicated section of the website www.reflavor.it
The communication must be sent via email to the address info@packtin.com or by post to Packtin srl, Via del Chionso 14/i – 42122 Reggio Emilia (RE).

1.3 In case of withdrawal, the Customer must return the products, at their own expense, within 14 (fourteen) days from “the exercise of the right of withdrawal, to the” address Packtin srl, Via del Chionso 14/i – 42122 Reggio Emilia (RE).
The goods must be returned intact, complete with all their parts and in their original packaging.

1.4 Pursuant to Article 59 of Legislative Decree 206/2005, the Customer cannot exercise the right of withdrawal with reference to products:
– made to measure or clearly personalized;
– sealed products that are not suitable for return for hygienic reasons or connected to health protection and have been opened after delivery.

1.5 Packtin srl will refund the Customer the full amount already paid, net of any additional shipping costs pursuant to Article 56, paragraph 2, of Legislative Decree 21/14), within 14 (fourteen) days from withdrawal, through a reversal procedure of the charged amount, using the same means of payment used by the Customer for the initial transaction, unless otherwise agreed. In any case, the Customer will not incur any costs as a consequence of said refund. Packtin srl may suspend the refund until receipt of the returned product or until the Customer demonstrates that they have correctly returned the product, whichever occurs first.

1.6 In any case, the Customer will lose the right of withdrawal in cases where Packtin srl ascertains that the product and/or its packaging are not intact or that the product has been opened. In the event of forfeiture of the right of withdrawal, Packtin srl will return the purchased product to the sender, charging them for shipping costs and, if already refunded, the price of the product.